Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges for orders from our online shop vary based on several factors, including:

  1. Order Value: Some orders may qualify for free shipping if they exceed a certain amount.
  2. Shipping Method: Different shipping options (standard, expedited, etc.) may have varying costs.
  3. Location: Charges may differ based on the shipping destination.

For specific delivery charges, please check the shipping information on our website during the checkout process or contact our customer support team for assistance.

How secure is shopping in the Online Shop? Is my data protected?

“Shopping in our online shop is secure. We use industry-standard encryption protocols, such as SSL (Secure Socket Layer), to protect your personal and payment information during transactions. Additionally, we regularly monitor our systems for vulnerabilities and comply with data protection regulations.

What exactly happens after ordering?
  1. Order Confirmation: You will receive an email confirmation with your order details, including the items purchased, order number, and estimated delivery time.

  2. Processing: Our team will process your order, which includes verifying payment and preparing your items for shipment.

  3. Shipping: Once your order is packed, you will receive a shipping notification with a tracking number, allowing you to monitor your package’s journey.

  4. Delivery: Your order will be delivered to the address you provided. If you have any issues or questions during this process, our customer support team is here to help.

Thank you for choosing us, and we appreciate your business!”

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order. After your purchase is completed, an invoice will be sent to your email, detailing the items purchased, prices, and any applicable taxes or shipping fees

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